Provider identification, terms and data protection.

GENERAL BUSINESS CONDITIONS (GBC) STADCARD

governing registration, the purchase and rental of devices and the ordering of services via the portal stadcard.eu

(Version for business customers — English working translation; the Czech version is solely authoritative; as of: [●] 2026)

The portal stadcard.eu is operated by BIZZ Europe, a.s., registered seat: Korunní 2569/108, Vinohrady, 101 00 Prague 10, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague (Městský soud v Praze) under file No. B 23954, Company ID (IČO): 076 49 738, VAT ID: CZ07649738, represented by the Board of Directors: [● name(s)], e-mail: kontakt@stadcard.eu, phone: [●] (the "Company").

Stadcard is the Company's brand for cashless payment, ticketing and CRM at stadiums, arenas, festivals and city venues. The Company acts as an independent distributor of FiskalPRO cash-register and payment devices and related services. The manufacturer of the devices and provider of the FiskalPRO software services is A3 Soft s.r.o., Továrenská 98/4, 020 01 Púchov, Slovak Republic, registered in the Commercial Register of the District Court Trenčín (Okresný súd Trenčín), Section Sro, Insert No. 14910/R, Company ID (IČO): 36 337 960, VAT ID: SK2021868706 (the "Manufacturer").

§ 1 Scope; incorporation

(1) These General Business Conditions (the "GBC") govern the rights and obligations between the Company and the Customer in connection with registration on the Portal, the purchase and rental of Devices, and the ordering and use of Services via the Portal.

(2) The Portal is intended exclusively for businesses within the meaning of § 420 of the Czech Civil Code (zákon č. 89/2012 Sb., občanský zákoník), i.e. legal entities and natural persons who, when concluding the Contract, act in the exercise of their trade, business or profession. The Customer is not a consumer. By registering, the Customer confirms that it acts as a business.

(3) The Customer incorporates these GBC into the contractual relationship during registration by ticking a checkbox. The use of the FiskalPRO software services is governed by the separate General Business Conditions of the Manufacturer (the "Manufacturer's GBC"); the Customer accepts them in the registration process via the same marked checkbox as these GBC. These GBC and the Manufacturer's GBC can be accessed, saved and printed on the Portal at any time. These GBC, in the version incorporated at the time, also apply to future contracts concluded via the Portal.

(4) Conflicting terms of the Customer or terms deviating from these GBC do not become part of the contract unless the Company expressly consents to their application in text form.

(5) Individual agreements between the Company and the Customer prevail over these GBC to the extent they deviate from them (§ 1751 para. 1 of the Czech Civil Code).

§ 2 Definitions

1. "Portal" means the website stadcard.eu and/or stadcard.com, including all subdomains, on which the Company publishes its offer of Devices and Services and through which the Customer, after logging into its User Account, places orders and manages Devices and Services.
2. "User Account" means the user interface of the Portal enabling the Customer in particular to order Devices and Services, manage ordered Services, view an overview of Devices and access documents, receipts and invoices.
3. "Device" means a device offered by the Company, in particular a FiskalPRO-branded device with its own serial number enabling fiscal and further functions. A Device may be purchased (§§ 7, 8, 14) or rented (§ 9).
4. "Manufacturer" means A3 Soft s.r.o. (header of these GBC); "Manufacturer's GBC" means its General Business Conditions for the user account, the Application and the FiskalPRO services in its territory.
5. "Application" means the software solution of the Manufacturer installed in the Device; it is — subject to § 14 para. 9 — not a subject of the Company's performance (§ 11).
6. "Service" means a service offered by the Company according to the current offer on the Portal. The Manufacturer's FiskalPRO software services and Third-Party Services (No. 9) are not Services of the Company.
7. "Price List" means the current prices of Devices and Services published on the Portal or a price overview provided to the Customer by the Company.
8. "Contract" means any contract concluded between the Company and the Customer under these GBC, in particular on the creation of the User Account, the purchase or rental of Devices or the provision of Services.
9. "Third-Party Provider" means a third-party provider of services (e.g. payment services/card acceptance) rendered in its own name and on the basis of its own terms (§ 11).
10. "Text form" means text form within the meaning of § 562 of the Czech Civil Code (e.g. e-mail or a declaration via the User Account).
11. "Business Day" means any day from Monday to Friday except statutory public holidays in the Czech Republic.

§ 3 Registration and User Account

(1) The User Account is created for the Customer by completing the designated online form on the Portal. Registration includes providing all required identification data of the Customer, including the person authorised to act on the Customer's behalf. Upon successful registration, the contract on the creation of the User Account is concluded.

(2) By registering, the Customer confirms the accuracy and completeness of the data provided and the authority of the acting person. The Customer shall update any changes of data (including the delivery and e-mail address) in the User Account without undue delay or notify them to the Company. A person who provides false data, or data of a non-existent business, is personally liable for the legal acts performed.

(3) The Customer shall keep the access credentials to the User Account confidential and prevent their misuse. Acts performed after login through the Customer's User Account are deemed acts of the Customer; this does not apply if the Customer is not responsible for the misuse of the access credentials.

(4) The Customer may terminate the registration at any time in text form vis-à-vis the Company (e.g. by e-mail to kontakt@stadcard.eu). The termination takes effect on the first day of the calendar month following its receipt; if any Contracts (e.g. rental or Services) are still running at that time, the registration ends only upon their termination.

(5) The Company may terminate the Customer's registration for good cause or suspend the User Account if

a) the Customer uses a Device, a Service or the Application contrary to these GBC or unlawfully, or interferes or attempts to interfere with a Device or the Application, and continues this conduct despite a warning; no warning is required if the breach is so serious that the Company cannot reasonably be expected to adhere to the contract,

b) the Customer breaches a material obligation under these GBC or a Contract and fails to remedy the breach within a reasonable period despite a request to do so.

In addition, the Company may terminate the registration by ordinary termination with one month's notice in text form if the Customer has interrupted the use of Devices, Services and the User Account for more than 12 months without notifying the Company and no Contracts are running.

The termination takes effect upon receipt of the declaration (text form) or on the date stated therein. Both parties' right to extraordinary termination for good cause (§ 2002 of the Czech Civil Code) remains unaffected. A suspension of the User Account does not affect the management of the Manufacturer's services via the FiskalPRO portal.

(6) Upon termination of the registration, the Customer's right to use the User Account expires. Rented Devices must be returned in accordance with § 9; the obligation to pay charges already incurred remains unaffected. For 90 days after termination, the Company allows the Customer to download its invoices and receipts from the User Account; the Customer's statutory retention obligations remain its own responsibility. The effects on the Customer's contractual relationship with the Manufacturer are governed by the Manufacturer's GBC.

§ 4 Orders and conclusion of Contract; cancellation; credit check

(1) The Customer orders Devices and Services through the ordering system of the Portal after logging into its User Account. By submitting the order, the Customer makes a binding offer to conclude the Contract.

(2) The Company confirms receipt and acceptance of the order by e-mail sent to the address stated in the order. The Contract is concluded upon the Company's acceptance of the order.

(3) The Company may reject an order, in particular in the case of incorrect data, unavailability of the Device or an obviously incorrect price.

(4) Exceptionally, an order may also be placed by e-mail. In such a case, the Company provides the Customer with a price quotation; the Contract is concluded upon its acceptance by the Customer.

(5) The contract text and these GBC are made available to the Customer at the conclusion of the Contract for retrieval and permanent storage. In all other respects, § 1826 para. 1 of the Czech Civil Code is excluded between the parties.

(6) The Customer may cancel the order free of charge until the Contract is concluded (para. 2). After conclusion, a consensual cancellation of the Contract is possible only with the Company's consent; the Customer shall request it in text form. If the Company consents to the cancellation requested by the Customer, it may claim lump-sum compensation for expenses and damages of 15% of the net value of the cancelled order. The Customer remains free to prove that no damage or substantially lower damage was incurred; the Company remains free to prove higher damage.

(7) The Company may obtain credit reports to assess solvency (Art. 6(1)(f) GDPR). If there are justified doubts as to the Customer's solvency, the Company may make deliveries and services dependent on prepayment or reasonable security (§ 1912 of the Czech Civil Code).

§ 5 Prices; payment terms; invoices; default

(1) The prices under the Price List valid at the time of the order apply. All prices are net of statutory VAT and exclusive of shipping and other costs disclosed in the order (e.g. disposal cost contribution, § 13).

(2) The Customer may pay the purchase price or charges, depending on the options available in the order:

a) by payment card,

b) by bank transfer on the basis of a (advance or proforma) invoice,

c) for recurring charges, by automated card payments (debiting without a new payment instruction); the Customer grants consent to the registration of the card within the order; the Customer is informed of the amount and timing of the recurring debits upon set-up; the Customer may revoke the card registration at any time with effect for the future, charges already due remain owed,

d) in any other form offered at the time of the order.

(3) Recurring charges are billed in advance monthly, semi-annually or annually, as chosen by the Customer. The billing interval or payment method may be changed at the Customer's request with effect from the billing period following the request.

(4) Invoices are transmitted electronically — by e-mail to the stored address and/or by provision in the User Account — and, for domestic supplies, at the latest from the statutorily prescribed date as structured electronic invoices within the meaning of §§ 26 to 35 of the Czech VAT Act (zákon č. 235/2004 Sb., o dani z přidané hodnoty) (e.g. ISDOC), to the extent the Company is legally obliged to do so. The Customer ensures it is technically able to receive electronic invoices. A cost-based fee under the Price List may be charged for sending a paper invoice.

(5) In the event of default in payment, the Company may claim default interest at the statutory rate (§ 1970 of the Czech Civil Code in conjunction with Government Regulation No. 351/2013 Coll.) and the statutory default lump sum, and may suspend the delivery of further Devices and the provision of further Services. Enforcement of receivables through external collection providers remains reserved; the related costs are borne by the Customer to the extent permitted by law.

(6) If the Customer is in default with a not insignificant amount — at least equal to two average monthly charges of the affected Contract — the Company may, after a prior reminder in text form expressly announcing the suspension and after the fruitless expiry of a grace period of at least two weeks, temporarily deactivate rented Devices and temporarily suspend Services under the same contractual relationship until the due claims under that contractual relationship are settled. Purchased Devices are not deactivated. A cost-based reactivation fee under the Price List may be charged for a reactivation initiated by the Customer. The Company's statutory rights (in particular retention and extraordinary termination) remain unaffected.

(7) Retention of title: see § 8.

(8) Price changes for future orders remain reserved; the Price List at the time of the respective order is always decisive. If a price changes after an order has been submitted but before the Contract is concluded, the Customer will be informed and may cancel the order free of charge; amounts already paid will be refunded in such a case. The adjustment of recurring charges in running Contracts is governed exclusively by § 10 para. 5.

§ 6 Set-off; retention; assignment

(1) The Customer may set off only undisputed claims, claims established by final judgment or claims ready for decision, as well as counterclaims for defects under the same Contract. A right of retention exists only to the extent the counterclaim is based on the same contractual relationship.

(2) The Customer may assign claims under the Contract only with the Company's prior consent in text form; § 1881 of the Czech Civil Code remains unaffected.

§ 7 Delivery; passing of risk; duty to inspect and give notice of defects

(1) The Company delivers to the delivery address stated in the order. Delivery is expected within 30 Business Days of the conclusion of the Contract; in the case of prepayment, the period begins only upon crediting of the payment. Stated delivery periods are approximate (circa) periods and binding only if expressly agreed as binding in text form.

(2) The delivery obligation is subject to correct and timely delivery by the Company's own suppliers, provided the Company has concluded a congruent covering transaction and is not responsible for the non-delivery; the Customer will be informed of non-availability without undue delay, and consideration already provided will be refunded without undue delay. In cases of force majeure (§ 16 para. 6), delivery periods are extended by the duration of the disruption plus a reasonable restart period.

(3) The risk of accidental loss and accidental deterioration passes to the Customer upon handover of the Device to the Customer or a person commissioned by the Customer.

(4) The Customer shall inspect the shipment upon acceptance for integrity and completeness and examine the Device without undue delay (§§ 2104–2112 of the Czech Civil Code). Obvious transport damage, quantity discrepancies and other obvious defects must be notified to the Company in text form without undue delay, at the latest within 5 Business Days of delivery; hidden defects must be notified without undue delay after their discovery. If timely notice is not given, the Device is deemed approved in respect of the defect concerned. If the shipment is visibly damaged, the Customer should, where possible, draw up a damage report with the carrier. A notice dispatched within 5 Business Days is in any event deemed to be without undue delay within the meaning of §§ 2104–2112 of the Czech Civil Code; the notice should be given in text form but may be given without any particular form. The statutory rules on inspection and notice of defects between entrepreneurs (§§ 2104–2112 of the Czech Civil Code) otherwise remain unaffected.

(5) Due handover is evidenced by a handover protocol or another accompanying document (e.g. delivery note, invoice, carrier's proof of delivery). For voluminous or high-value orders, the Company may arrange personal handover or collection.

§ 8 Retention of title

(1) Ownership of purchased Devices passes to the Customer only upon full payment of the purchase price including all ancillary costs. Until then, the Customer shall keep the Device with due care, keep it identifiable as goods of the Company and insure it adequately against loss and damage.

(2) The Customer shall notify the Company without undue delay in text form of any third-party access to goods subject to retention of title (in particular seizures) and shall inform the third party of the Company's ownership. The costs of an intervention (in particular under § 267 of the Czech Code of Civil Procedure, zákon č. 99/1963 Sb.) are borne by the Customer to the extent they are not reimbursed by the third party.

(3) If the Company withdraws from the Contract due to the Customer's default in payment, the Customer is obliged to surrender the goods subject to retention of title.

§ 9 Rental of Devices

(1) Where the Portal offers the rental of Devices, upon conclusion of the Contract the Customer acquires the right to use the Device in accordance with these GBC; ownership is not transferred. The rental fee under the Price List is owed for each, even partial, month. All operating costs (electricity, connectivity, etc.) are borne by the Customer.

(2) The rental Contract is concluded for an indefinite period unless a minimum term is stated in the respective offer. Either party may terminate the rental Contract in text form with two months' notice to the end of a calendar month; where a minimum term has been agreed, ordinary termination is possible for the first time with effect from the end of the minimum term. The right to extraordinary termination for good cause remains unaffected.

(3) Minimum term: If the Company terminates the rental Contract extraordinarily before the end of an agreed minimum term for good cause attributable to the Customer, it may claim lump-sum damages of 75% of the net charges outstanding until the end of the minimum term, discounted to the date of termination; saved expenses are taken into account in this lump sum. The Customer remains free to prove that no damage or substantially lower damage was incurred; the Company remains free to prove higher damage; the lump sum is credited against further claims.

(4) During the rental period, the Company keeps the rented Device in a condition suitable for the contractual use (maintenance in the case of ordinary wear and tear). The Customer shall use the Device properly, exclusively for its intended purpose and through trained personnel, protect it against damage, loss and theft, and not provide it to any third party without the Company's prior consent in text form. Malfunctions must be reported to the Company without undue delay (kontakt@stadcard.eu, hotline [●], on Business Days 9:00–16:00). Malfunctions and damage attributable to the Customer are remedied by the Company against reimbursement of costs.

(5) The Customer shall adequately insure the rented Device against loss and damage for the duration of the rental.

(6) In the event of loss, theft, destruction, non-return or damage to the Device exceeding ordinary wear and tear that is attributable to the Customer, the Company may claim lump-sum damages per Device equal to the current value (Zeitwert) of the Device according to the valuation stated in the Price List (taking age and wear into account); if the Device is not listed there, a lump sum of EUR 250 applies, but in no case more than the current value of the Device at the time of the damaging event; the Price List at that time is decisive. The Customer remains free to prove that no damage or substantially lower damage was incurred; the Company remains free to prove higher damage; the lump sum is credited against further claims. The amount is due within 14 days of the request.

(7) After termination of the rental, the Customer shall return the Device without undue delay, at the latest within 7 days, at its own cost and in a condition corresponding to the period of use, to the address [●]. The shipment must contain the serial number of the Device and the Customer's identification data. Rental-related charges continue to accrue until the Device is received by the Company; where dispatch within the deadline is proven, at most until the day of dispatch.

(8) If the Company fails to remedy a malfunction for which it is responsible within a reasonable period and the Device is unusable for the contractually intended purpose, the Customer may terminate the rental Contract extraordinarily; the Customer's statutory rights otherwise remain unaffected.

(9) The Company's no-fault liability for defects of the rented item existing at the conclusion of the Contract (§ 2208 of the Czech Civil Code) is excluded; liability under § 16 remains unaffected.

(10) If the Manufacturer terminates the services required for the operation of the rented Device for reasons not attributable to the Customer, the Customer may terminate the rental Contract extraordinarily with effect from the date the termination takes effect.

§ 10 Services of the Company; term; duties to cooperate; price adjustment

(1) The content and scope of the Company's Services (e.g. installation, set-up or service work) follow from the respective service description or product specification on the Portal at the time of the order.

(2) Duties to cooperate: The Customer provides, at its own cost, the required power and internet supply, installs provided updates of the Devices without undue delay, backs up its data regularly, keeps its master data (including the data required for fiscalisation) up to date and protects access credentials against unauthorised access.

(3) Term of Service contracts: Contracts on recurring Services are concluded for an indefinite period unless a minimum term is agreed. Either party may terminate them in text form with one month's notice to the end of the respective billing period. Where a minimum term has been agreed, ordinary termination is possible for the first time with effect from the end of the minimum term; the contract is extended by successive periods of 12 months unless terminated with two months' notice to the end of the minimum term or the respective extension period. § 9 para. 3 applies mutatis mutandis to contracts on recurring Services with a minimum term. The right to extraordinary termination for good cause remains unaffected.

(4) If a Contract ends during a prepaid billing period due to a justified extraordinary termination by the Customer or a termination for which the Company is responsible, the Company refunds the pro-rata charge for the unused period; otherwise, prepaid charges are not refunded.

(5) Price adjustment: The Company may adjust the charges for recurring Services and rental, for the first time 6 months after conclusion of the Contract, at its reasonable discretion (§ 1749 of the Czech Civil Code) in line with the development of the costs relevant to the provision of the services (in particular purchasing, licence, personnel, logistics and infrastructure costs). In doing so, the Company takes cost decreases into account according to the same standards and to the same extent as cost increases. Adjustments are announced to the Customer in text form at least 4 weeks before they take effect. If the charge increases by more than 5% compared to the level before the adjustment within any 12-month period, the Customer may terminate the affected Contract free of charge with effect from the date the increase takes effect; this will be expressly pointed out in the announcement.

§ 11 FiskalPRO services of the Manufacturer; third-party providers; payment services

(1) The Application and the related FiskalPRO software services (including the Manufacturer's portal) are provided by the Manufacturer on the basis of the Manufacturer's GBC, which the Customer accepts during registration. Activation is carried out according to the instructions in the User Account or on the Manufacturer's portal. The Company is not the provider of these services; it facilitates their activation and acts, in accordance with the Manufacturer's GBC, as the central contact point for its territory. Security and functional updates for the Application are provided by the Manufacturer for the support period stated in the respective product specification; details are governed by the Manufacturer's GBC.

(2) Payment services (e.g. card acceptance) are provided by third-party payment service providers on the basis of a separate contract between the Customer and the respective provider. The Company is neither a party to that contract nor liable for these services, their availability or their conditions.

(3) The Company is not a payment service provider within the meaning of the Czech Act on Payments (zákon č. 370/2017 Sb., o platebním styku) and does not accept customer funds.

§ 12 Fiscal requirements; tax obligations of the Customer

(1) In the Czech Republic, the registration of sales under Act No. 112/2016 Coll., on the Registration of Sales, is currently suspended and is scheduled to apply again with effect from 1 February 2027. Devices marketed as cash-register systems are supplied prepared for that regime; the functional scope applicable at any given time follows from the respective product specification on the Portal. Payment-only terminals that are not cash-register systems do not fall under sentence 1.

(2) Where the Customer operates Devices in a country with a fiscalisation duty already in force — in particular the Slovak Republic (eKasa under Act No. 289/2008 Coll.) or the Federal Republic of Germany (certified technical security device under § 146a of the Fiscal Code) — the Devices are placed on the market with the certified module required there. The certification evidence is provided to the Customer in the User Account.

(3) Devices marketed as cash-register systems support the export of sales records for the purposes of tax administration and inspections (Act No. 280/2009 Coll., the Tax Procedure Code).

(4) Compliance with tax and record-keeping obligations rests solely with the Customer. This concerns in particular its registration and notification duties towards the Czech Financial Administration, the obligation to issue receipts once the registration of sales applies, and the retention of accounting records under Act No. 563/1991 Coll., on Accounting, and the Tax Procedure Code. The Company provides the Device data required for such notifications in the User Account. The Company does not provide tax or legal advice.

§ 13 Waste equipment; batteries

(1) The Company fulfils its producer obligations for electrical and electronic equipment placed on the market in the Czech Republic under Act No. 542/2020 Coll., on End-of-Life Products. The Company is entered in the list of producers kept by the Ministry of the Environment and discharges its take-back and recovery obligations through a collective system (Registration No.: [●]). Devices are marked with the crossed-out wheeled-bin symbol and must not be disposed of with municipal waste.

(2) For waste equipment used other than in households, the Customer and the Company may agree in the individual case that the Customer arranges disposal in accordance with the statutory provisions at its own cost; absent such an agreement, the statutory take-back applies. Upon request, the Company takes back waste FiskalPRO-branded Devices against reimbursement of shipping and treatment costs; details are published on the Portal.

(3) For batteries and accumulators, the Company fulfils its producer obligations under Act No. 542/2020 Coll. in conjunction with Regulation (EU) 2023/1542 through a collective system; the Company's information on battery take-back published on the Portal applies, including the statutory return routes. Waste batteries must not be disposed of with municipal waste.

(4) Disposal cost contributions stated in the order do not affect the Company's statutory product-responsibility obligations.

§ 14 Claims for defects

(1) In the case of defects of purchased Devices, the Customer has the statutory rights unless otherwise provided in this § 14 and in § 16. The duty to inspect and give notice of defects under § 7 para. 4 (§§ 2104–2112 of the Czech Civil Code) remains unaffected.

(2) Defects shall be raised via the claim form in the User Account or by e-mail to kontakt@stadcard.eu; the notice should contain at least: identification of the Customer, identification of the Device (serial number), a description of the defect and contact details. At the Company's request, the Device shall be sent to the address designated by the Company or supplementary information shall be provided. The Company confirms receipt of the defect notice without undue delay and processes it within a reasonable period, taking into account the nature of the defect and the availability of spare parts.

(3) In the case of defects, the Company first provides, at its choice, subsequent performance by remedying the defect (repair) or delivering a defect-free Device (replacement delivery). The expenses required for the purpose of subsequent performance are borne by the Company in accordance with the statutory provisions. Subsequent performance is generally deemed to have failed after the second unsuccessful attempt, unless the nature of the item or of the defect indicates otherwise.

(4) If subsequent performance has failed, is refused or is unreasonable for the Customer, the Customer may withdraw from the Contract or reduce the purchase price in accordance with the statutory provisions; there is no right of withdrawal in the case of an insignificant defect. Claims for damages and reimbursement of expenses exist only in accordance with § 16.

(5) Limitation: Claims for material defects become time-barred 12 months after delivery of the Device; for batteries and rechargeable batteries the period is 12 months, whereby a reduction of battery capacity resulting from ordinary use does not constitute a defect. This shortening does not apply to claims for damages under § 16, in the case of fraudulent concealment of a defect, within the scope of a guarantee assumed, to claims under § 1924 of the Czech Civil Code (recourse in the supply chain) or in the cases of § 2618 of the Czech Civil Code; in those respects the statutory periods apply.

(6) In the case of a replacement delivery, the limitation period for the replacement Device runs for the remainder of the original period, but at least 3 months from its delivery. For the duration of subsequent performance, the limitation of claims in respect of the defect concerned is suspended.

(7) Claims for defects do not exist for defects caused by: improper use or use contrary to the documentation, unauthorised interventions, mechanical damage, ordinary wear and tear, incorrect electrical or network connection, failure to install provided updates contrary to § 10 para. 2, outages of the internet connection or of services of the Manufacturer or of third-party providers, or other circumstances that arose only after the passing of risk and are not based on a defect already existing at the passing of risk.

(8) The Customer must not continue to use a Device after discovering a defect if doing so threatens further damage or an aggravation of the defect.

(9) The Company is liable under this § 14 for the functionality of the Device, including the Application installed at delivery, at the time of the passing of risk. The Customer may report any malfunction, irrespective of its cause, via the central contact point (kontakt@stadcard.eu); the allocation between the Company and the Manufacturer takes place in their internal relationship and is not the Customer's concern.

§ 15 Rights of use; intellectual property; confidentiality

(1) All rights to the Application, software, documentation and marks of the Company, the Manufacturer and their licensors remain vested in them. The Customer is granted the simple (non-exclusive), non-transferable and non-sublicensable rights of use required for use in accordance with the Contract for the term of the respective Contract; rights of use to the Application are governed by the Manufacturer's GBC.

(2) Interference with the Application and the disclosure of access data and technical documentation to third parties are prohibited. Decompilation and reverse engineering are permitted only within the limits of § 66 of the Czech Copyright Act (zákon č. 121/2000 Sb.); these remain unaffected.

(3) The parties shall keep confidential all confidential information of the other party of which they become aware in connection with the Contract. This obligation survives the termination of the contractual relationship. Statutory disclosure obligations and disclosure to advisers, affiliated companies and the Manufacturer to the extent required remain unaffected.

§ 16 Liability

(1) The Company is liable without limitation: in cases of intent and gross negligence; for damage resulting from injury to life, body or health; under the provisions of the statutory product-liability rules (§§ 2939 to 2943 of the Czech Civil Code); in the case of fraudulent concealment of a defect; and within the scope of a guarantee it has assumed.

(2) In the case of a simply negligent breach of a material contractual obligation — i.e. an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Customer may regularly rely — the Company's liability is limited to the foreseeable damage typical for this type of contract at the time of its conclusion.

(3) In all other respects, the Company's liability for simple negligence is excluded.

(4) In the case of loss of data, the Company is liable only to the extent the damage would also have occurred if the Customer had properly and regularly backed up its data; this does not apply in the cases of paragraph 1.

(5) The above liability rules also apply in favour of the corporate bodies, employees and vicarious agents of the Company.

(6) Force majeure: Neither party is responsible for disruptions of performance resulting from force majeure — in particular unavoidable events such as natural disasters, war, terrorism, epidemics and pandemics, official measures, embargoes and sanctions, large-scale outages of energy or telecommunications networks, unavoidable third-party cyberattacks and industrial action at third parties. The affected party notifies the other party of the disruption and its expected duration without undue delay in text form; the mutual performance obligations are suspended for the duration of the disruption. If the disruption continues uninterrupted for more than 3 months, either party may terminate the affected Contract extraordinarily or withdraw from it; advance performance already rendered will be refunded pro rata.

§ 17 Data protection

(1) Information on the processing of personal data by the Company (privacy policy) is available on the Portal; it does not form part of these GBC.

(2) To the extent the Company processes personal data on behalf of the Customer in the provision of Services, the parties conclude a data processing agreement pursuant to Art. 28 GDPR (Annex DPA), which prevails over these GBC in that respect.

(3) To the extent the Manufacturer or third-party providers process personal data, they are themselves responsible under data protection law or act as processors of the Customer in accordance with their own terms.

§ 18 Export control; sanctions

The Customer observes applicable foreign trade, export control and sanctions law when using and, where applicable, passing on Devices and Services. The Company is not obliged to perform to the extent performance is prohibited by applicable sanctions or export control law; it will inform the Customer thereof without undue delay.

§ 19 Amendments to these GBC

(1) The Company may amend these GBC with effect for existing contractual relationships to the extent there is a valid reason for doing so (in particular changes in the law or case law, technical development, introduction of new Services or closing of regulatory gaps) and the amendment does not change the relationship between performance and consideration to the Customer's disadvantage. Amendments to the main performance obligations and to charges are not possible via this § 19; price adjustments are governed by § 10 para. 5.

(2) Amendments are communicated to the Customer in text form (e-mail and/or User Account) at least 4 weeks before they are intended to take effect. The Customer's consent is deemed given if the Customer does not object in text form before the amendments take effect; in the communication, the Customer is expressly informed of this effect of its silence and of its right to terminate the affected Contracts free of charge before the amendments take effect.

(3) If the Customer objects, the contractual relationship is continued on the existing terms; both parties' right to ordinary termination remains unaffected.

§ 20 Final provisions

(1) The Contracts and these GBC are governed by the law of the Czech Republic, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-laws rules. Overriding mandatory provisions within the meaning of Art. 9 of Regulation (EC) No 593/2008 (Rome I) remain unaffected.

(2) The parties shall first endeavour to settle disputes amicably. The exclusive place of jurisdiction for all disputes arising out of or in connection with the contractual relationship is the court having subject-matter jurisdiction at the Company's registered seat (Městský soud v Praze / Municipal Court in Prague) (Art. 25 of Regulation (EU) No 1215/2012 — Brussels Ia). By way of derogation, the Company is entitled to also sue the Customer at the Customer's general place of jurisdiction.

(3) Routine communication between the parties takes place electronically in text form; declarations to the Company shall be addressed to kontakt@stadcard.eu, declarations to the Customer to the e-mail address stored in the User Account. Receipt of declarations is governed by the statutory rules (§ 570 of the Czech Civil Code). Withdrawal and termination require at least text form; the Customer may also declare them via the User Account.

(4) Should individual provisions of these GBC be or become invalid, the validity of the remaining provisions remains unaffected.

(5) These GBC are available in Czech and English; the Czech version alone is authoritative, the English version is a non-binding working translation.

(6) These GBC enter into force on [●] and apply to Contracts concluded from that date.

Data protection

Controller. BIZZ Europe, a.s., Korunní 2569/108, Vinohrady, 101 00 Praha 10, Czech Republic, IČO 076 49 738, e-mail kontakt@stadcard.eu. Processing is governed by Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll., on the Processing of Personal Data.

What is processed, and why.

1. Portal and User Account — identification and contact data of the Customer's staff, order and device history. Legal basis: performance of a contract, Art. 6(1)(b) GDPR. Retained for the term of the contract and for the statutory retention periods thereafter.
2. Orders, invoicing and accounting — billing data. Legal basis: compliance with a legal obligation, Art. 6(1)(c) GDPR, in particular Act No. 563/1991 Coll., on Accounting, and the VAT Act. Retained for 10 years.
3. Support and service requests — the content of the request. Legal basis: performance of a contract and legitimate interest in supporting the installed base, Art. 6(1)(b) and (f) GDPR.
4. Portal operation and security — server logs. Legal basis: legitimate interest in operating the portal securely, Art. 6(1)(f) GDPR. Retained for a maximum of 90 days.

Visitors at venues. Where the Customer runs cashless payment, ticketing or access control on the Stadcard platform, the visitors' personal data are processed by the Company as a processor on the Customer's instructions. The Customer is the controller and determines the purposes. A data processing agreement under Art. 28 GDPR forms part of the contract.

Payment data. Card data are processed by the acquirer and the payment scheme. The Company itself stores no full card numbers; a fan account is identified by a token derived from the card, not by the card number.

Recipients. The Manufacturer (A3 Soft s.r.o., Slovak Republic) for the FiskalPRO software services; the acquirer for payment processing; hosting and logistics providers acting as processors. Personal data are hosted within the European Union. No transfer to a third country takes place without a legal basis under Chapter V GDPR.

Your rights. Access, rectification, erasure, restriction of processing, data portability and objection, and the right to lodge a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů, Pplk. Sochora 27, 170 00 Praha 7). Requests: kontakt@stadcard.eu.

Cookies. The portal sets only the cookies technically required to operate the session and remember the language choice. Analytics or marketing cookies are set solely with consent, which can be withdrawn at any time.